Statement of Conformance

Rising Sun Security Services Co., Ltd. provides security services in accordance with the following responsibilities to respect human rights.

  1. The Montreux Document on Pertinent International Legal Obligations and Good Practices for States related to Operations of Private Military and Security Companies during Armed Conflict
  2. International Code of Conduct for Private Security Service Providers (ICoC)
  3. Guiding Principles on Business and Human Rights: Implementing the United Nations “Protect, Respect and Remedy” Framework

Established on 30 July 2026

Rising Sun Security Services Co., Ltd.

Representative Director: Hitoshi Yagi

Complaints and Grievances Contact Information

Rising Sun Security Services Co., Ltd. (the “Company”) is committed to complying with international humanitarian law and international human rights law and to providing security services that respect human rights, in accordance with ISO 18788, the international standard for private security operations.

The Company has established a Complaints and Grievances Contact Point to receive and appropriately address complaints, grievances and suggestions for improvement from internal and external stakeholders, including clients, local communities, subcontractors and Company personnel, concerning the Company’s security operations and the conduct of its personnel.

  1. Matters That May Be Reported

We accept comments, complaints and grievances concerning the following matters related to the Company’s security operations, including suspected cases:

・Human rights abuses, including improper physical or psychological treatment, discriminatory conduct and harassment

Improper use of force or excessive physical force

・Violations of laws and regulations, corruption, bribery or other misconduct contrary to ethical requirements

・Operational deficiencies or requests for improvement concerning security services provided by the Company

・Protection of Complainants and Privacy

In accordance with ISO 18788 requirements concerning confidentiality and the protection of complainants, the Company will ensure the following:

・Strict confidentiality and privacy protection: Personal information and the details of a complaint or grievance will be used solely for investigation and resolution and will be kept strictly confidential.

・Strict prohibition of retaliation: The Company prohibits and will protect individuals from any adverse treatment, retaliation, threats or obstruction directed at persons who make a complaint or grievance in good faith or cooperate with an investigation.

・Anonymous reporting: Complaints, grievances and information may also be submitted anonymously without providing a name or contact details.

・Process from Receipt to Resolution

Complaints and grievances received will be handled fairly and promptly in accordance with the following staged process:

・Receipt and initial assessment: Upon receipt, the responsible person will review the matter. Allegations involving human rights abuses, criminal conduct or an imminent threat to a person’s life or safety will be given the highest priority, and investigation and response will begin immediately.

・Objective and impartial investigation: The Company will establish the facts objectively and apply appropriate controls to prevent interference with the investigation or obstruction or intimidation relating to evidence gathering or testimony. Where appropriate, the Company will coordinate and cooperate with competent external investigative bodies and public authorities.

・Corrective action and root cause analysis: If an allegation is substantiated, the Company will promptly mitigate the harm and take corrective action. At the same time, it will identify the root cause of the nonconformity and develop and implement measures to prevent recurrence. Personnel responsible for violations will be subject to strict action, including disciplinary action, in accordance with Company rules.

・Notification of results and reporting: For non-anonymous reports where contact details have been provided, the Company will notify the complainant without undue delay, to the extent appropriate, of the investigation results and actions taken. Where necessary, the Company will also report the matter to the appropriate competent or regulatory authorities.

・Contact Point (Submission and Contact Methods)

Multiple contact methods are available so that anyone can access the process without difficulty or fear of disadvantage.

Email: complaint@risingsun.co.jp

Postal submission: 2-15-1 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan

Attn: Complaints and Grievances Contact Point, ISO Office, Rising Sun Security Services Co., Ltd.

・For submissions in languages other than Japanese, or where communication is difficult, the Company will make every reasonable effort to remove barriers through translation tools, external assistance or other appropriate support.